What to fix once the first enterprise customers sign.
Short posts on the operations around a young software company and on building software with AI agents. Each one starts from a week you may recognize.
Start with the one that sounds like your week.
What a startup's operations need at each stage
Each round brings different operations work. Set up the cheap parts early, because they get expensive to fix once enterprise customers depend on them.
Ten enterprise contracts, ten different sets of terms
Your first enterprise customers each signed something different. The renewal that slips is the one whose terms live in an inbox.
Your first sales hire starts Monday. Is the pipeline ready?
The round funds a sales hire. What they inherit on day one decides whether month one is selling or reconstruction.
When the CRM and the board deck disagree
If the number in the board deck comes from a spreadsheet because the CRM is wrong, the cleanup comes before the next hire.
Buy, build, or fix what you have
Before you compare products, write down the process the software has to run, including the exceptions.
The pilot report someone rebuilds every Friday
When a customer report gets rebuilt by hand each week, the fix starts with what the customer reads.
What changes when software is built with AI agents
Writing the code got faster, which moves the slow part of a build to deciding what it has to do.
Where to start with AI: the process you can already explain
An AI agent does well on work you could hand a new hire with a page of instructions. Start there.
Your engineers are answering support tickets
What to set up before your first enterprise customer emails a founder at 7am.
Stop firefighting: 5 signs your processes are broken
You fix one urgent thing and two more show up, so each day ends with the list longer than it started.
5 signs you've outgrown your spreadsheets
The spreadsheet three people edit got you to the first customers. These are the signs it has started to slow the team down.
Pick the one you recognized.
If you recognized more than one, the Ops Audit puts them in order and ends with a written fix plan.