A company's knowledge is one of its most valuable assets. But all too often, that knowledge is scattered across Google Docs, lost in Slack threads, or stuck in the heads of senior employees. This leads to frustrated teams, slow onboarding, and customers asking the same questions over and over.
This is achieved by implementing core Knowledge-Centered Service (KCS) methodologies, which focus on integrating knowledge capture and maintenance directly into the support workflow. By defining a clear issue taxonomy and leveraging your tools, we can create a system that not only answers questions but also drives ticket deflection and provides clear data on knowledge gaps.
Your expert partner in capturing, organizing, and surfacing that knowledge effectively. Knowledge systems, both internal knowledge bases for teams and external help centers for customers, are designed and built to be easy to use, simple to maintain, and integrated with your other tools.
Key Outcomes
Reduce Support Tickets
Empower customers to find answers themselves with an intuitive, public-facing help center.
Onboard New Hires Faster
Give new employees a single source of truth to find all product info and internal processes.
Stop Asking Slack
Eliminate "shoulder taps" and repeated questions by making all team knowledge easily searchable.
Service Offerings
A great knowledge base is more than just a collection of articles. It's a strategy. The foundation is built for a scalable information architecture.
Content Audit & Strategy
Existing documentation and support tickets are analyzed to understand user questions. A content plan and information architecture are then created.
Help Center Implementation
A knowledge base platform, such as Zendesk Guide, Salesforce Communities, or Paligo, is selected and customized to fit your needs.
Internal Knowledge Base Design
An internal wiki or knowledge base is structured to make it easy for teams to find product information, playbooks, and internal processes.
Content Pipeline & Maintenance
A process is designed for creating, reviewing, and updating articles to ensure knowledge is never out of date, including version control and compliance workflows.
Results & Success Stories
Stop firefighting information requests. Start building a single source of truth. A well-managed knowledge base becomes the foundation for an entire support strategy. Customers find answers on their own, reducing support volume. New hires ramp up faster. The entire team operates from one source of truth, improving consistency and efficiency.
Ready to turn your scattered information into a powerful asset?
Build Your Knowledge Base