Work that shipped.

Renewals tracking for 34 enterprise accounts, at an early-stage cybersecurity firm selling to enterprises

A small team at an early-stage cybersecurity firm selling to enterprises tracks renewals for 34 enterprise accounts in this system. Before it, the signed contracts sat in inboxes, shared drives, and spreadsheets, so the terms agreed with a client and the way that client was billed depended on who you asked. Every account now shows the contract in force, the signed documents behind it, and how the client is billed. The firm manages its accounts here, and at rollout the system had 31 client accounts and hundreds of contacts.

Change how a client is billed and last quarter's arrangement stays on record, in a change history that can't be quietly rewritten, even by an administrator. The firm's CEO priced a CRM license plus an implementation partner, then chose to own the system instead.

Related offers: Internal tools and CRM and pipeline.

Operations and product at a sales platform for real estate

The product went from MVP to live beta in 2026, with operations and product run by its Founding Director from inside the founding team.

The parts of that work shown here are the research pipeline, the uptime page, and the vendor status page. The company stays unnamed on this site, and so does its product data.

Boston Dynamics Support Center

The rebuild of support.bostondynamics.com ran from a content audit through launch, with a new design system and one site connected to Salesforce, Jira, and Paligo.

Product, Services, and Training all publish into it under ITAR and US and EU compliance, and export rules travel with the content so that each reader sees what they're cleared to see. The Customer Learning and Development team operates the Docebo LMS and the Paligo CCMS, both connected to the site.

Related offers: internal tools and CRM and pipeline.

DealMap: expense allocation for agencies, built on Xero

The agency allocates each expense inside the Xero books it already keeps, so there's no second tool to maintain.

Related offer: Internal tools.

Cutting SaaS sprawl for a Boston nonprofit sailing school

The school's operations are spread across 16 platforms, including Salesforce, scheduling, payments, assets, and maintenance tracking. The engagement is still running, and results go here once there are some.

Related offer: the Ops Audit.

Galaxy S20 launch, for Samsung

The work at iAdvize was advising on and helping build a sentiment analysis program for Samsung's live chat during the Galaxy S20 launch. It flagged at-risk customers in real time and alerted senior executives.

OtterBox and LifeProof were advised customers at iAdvize as well.

Read the success story. Related service: internal tools.

Sheprd

Sheprd is a rideshare service for kids, inside a regulated K-12 environment. The role owned trust and safety outright, from driver vetting and background checks to incident response and the compliance that let the service run. It also meant driving kids on a Massachusetts school bus license and working directly with parents, schools, and afterschool programs.

On the commercial side it owned the funnel, marketing automation, and cold calling. A rebuilt onboarding tripled new bookings and doubled rebookings.

Related service: data cleanup and integrations.

Uber

Investigations at Uber started as part of one role and grew into a 130-person program across two sites. Account-takeover response for North America was designed, built, and owned inside it. Better analytics and a redesigned escalation process cut time-to-solve on critical security escalations by half.

A support agent built R2D2, an internal Slackbot, in Python on a Slack integration, before LLMs. It answered about 85% of support agents' questions from the knowledge base, which the role owned along with the policy and process in it, and the role sponsored R2D2 itself. The logic for automated cancellation refunds was written there too.

Related service: internal tools.

SailMOB

SailMOB is a browser sailing game with real wind physics, raced head to head against an AI fleet.

It was built solo with a sim-driven, rules-based approach, which means the simulation and the written rules come first and AI agents build against them. A technical founder curious about building fast with agents can read the method in the case study.