Common questions
When does a startup need help with operations?
When operations work starts landing on the founders and the engineers: support tickets, the pilot report someone rebuilds every Friday, the first contracts on different terms in a founder's inbox. It tends to arrive with the first pilots, a few months after a seed round.
Is this a fractional head of operations?
Close to it. Embedded with your team keeps one person working with you month to month on the operations around the product, and the tools those operations need get built as part of it. When you hire a head of operations, they start with written processes and tools that already run.
We're pre-seed and not ready for outside help. What's worth doing now?
A shared inbox for customer questions, one folder for every signed agreement, a written list of what each pilot customer was promised, and books that keep their history. All four fit in tools you already pay for. The rest can wait for the first paying customer.
Where does AI fit in early-stage operations?
Inside the processes, once they're written down. An agent answers the support questions your documentation already covers and hands the rest to a person with the history attached. Pilot reports get drafted from the data the product records. Contract terms get pulled into each customer's record when the agreement is signed.
Do you work with startups outside Boston?
Yes, remotely, across the US. Teams in Boston and Cambridge can also meet in person.