Services
Help with how your business runs, then the software to run it on. Pick an engagement below, or go straight to a single service further down.
Ways to work together.
Three fixed-scope projects and two ways to keep going, built for small and mid-size teams.
Building a product? Start with the founders page. Running a team that wants AI to pay its way? Start with the leaders page.
For founders
Sea Trial
A Sea Trial puts a working prototype of your product idea or internal tool in front of users or investors. You agree the pass/fail lines before the build starts, and you finish with a written go, no-go or fix.
Embedded with your team
After the first project, keep a hand on product and operations. The retainer runs and tunes what you built together, and covers the gaps while you hire the people who will own it.
For leaders
AI opportunity assessment
For a business that knows AI belongs somewhere and hasn't found where yet. You finish with a ranked list of fixes for your own operation.
Process automation
Pick the process that costs you the most, like the sales follow-up that slips or the support requests someone sorts by hand. You get it automated, with the AI tooling built in and your staff trained to run it.
AI exec coaching
One-on-one sessions for owners and executives. You start with how you use AI yourself, move on to your team's rollout, and bring the build-versus-buy calls as they come up. Written feedback arrives between calls.
Not sure which fits? Start with the assessment. See what it includes. The plan is yours to keep, whoever ends up building it.
The process comes first, then the software your team works in, and only then the work you hand to AI.
Fix the mess first.
Start with how the work runs today and where it breaks. You get a written plan before anyone buys or builds anything.
Process optimization
Follow one piece of work from arrival to done, and redesign the steps where it waits or gets retyped.
Software selection and vendor management
A scorecard written from your requirements before the first demo, by someone no vendor pays.
Data strategy and BI
Take the number your team argues about most, trace it back to the system it came from, and put your reporting in one place.
The Boston Dynamics support center rebuild started with a content audit.
Then build.
Next comes the software the written plan calls for. Usually that means the CRM your team lives in, a tool made for one job, or the help center your customers search.
CRM integration
Salesforce or HubSpot, set up and connected to the tools around it, so sales and support look at the same customer record.
Custom apps and APIs
Internal tools, dashboards and customer portals, built when off-the-shelf software doesn't fit.
Knowledge management
Internal wikis and customer help centers, organized so people find the answer on the first try.
For examples, see the Boston Dynamics support center, with its Salesforce, Jira and Paligo integration, and the client account and contract system built for a cybersecurity firm.
Then automate.
Once the process is settled, AI agents can sort the support inbox, copy orders into the CRM and send the follow-ups that used to slip.
During the Galaxy S20 launch, a sentiment analysis program at iAdvize flagged at-risk customers in Samsung's live chat and routed them to senior agents. At Uber, R2D2, a Slackbot, took over the repetitive parts of triage.
Want the numbers on your own operation?
The assessment gets you those numbers. If you'd rather talk it through first, say what's slowing the business down, and you'll hear which engagement fits, if any.