Optimize Your Systems. Automate Your Service. Scale Your Business.

Your partner in scaling and optimizing business processes with smart technology and end-to-end integrations that supercharge your CRM.

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A Phased Approach to Business Architecture

Stop firefighting. My 3-phase process audits your foundation, builds your systems, and automates your growth.

Phase 1: Audit & Strategy

We map your current workflows, find the bottlenecks, and design a blueprint for scalability and efficiency.

Phase 2: Implementation

We build your "single source of truth," integrating your CRM, custom apps, and knowledge bases.

Phase 3: Automation & Scale

We deploy AI agents and automated workflows to handle routine tasks, freeing your team for high-value work.

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Featured Work

Boston Dynamics Support Center

(2024)

Complete overhaul and data-driven rebuild and retooling of support.bostondynamics.com. This project involved a full content and UX audit, a new UI design system, and integration with Salesforce, Jira, and Paligo CCMS for compliance.

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Built with

Paligo
Salesforce
Confluence
Jira
Figma
Docebo
Google Analytics
Bitly

Boston Dynamics Support Center homepage screenshot

Trusted By

Engagement Types

Engagements are structured to fit your needs, from high-level strategy to hands-on implementation.

Strategic Advisory

1:1 coaching, strategy and planning sessions

Serve as a fractional Business Systems Architect to guide your team, automate processes, and build a technology roadmap.

Project-Based Work

Implementation, done with you

Handle a specific, end-to-end project with a defined scope, such as a CRM implementation, a knowledge base build, or a new custom application.

Ongoing Retainer

Embedded within your team

Provide continuous support to optimize, iterate, and manage your systems, acting as a player-coach for you and your team.

Service Offerings

From high-level strategy to hands-on implementation, we collaborate to build systems that work.

Custom Apps & APIs

Build the tools your team is missing, from agent tools, management dashboards, or customer-facing portals.

Knowledge Management

Organize your information and build human-in-the-loop systems, internal knowledge bases, product boards, and customer-facing help centers.

Software Selection

Evaluate, select, and procure the right software for your needs and budget.